PURCHASES: We guarantee against defect for the life of the piece. This does not apply to standard wear-and-tear or damage caused by the wearer.

RETURNS: Undamaged merchandise may be returned within 30 days receipt for store credit or exchange only. Custom orders are NOT refundable.

CUSTOM: 40% Deposit required on all Custom jobs. once wax/CAD view is approved deposit is non- refundable, job non- cancelable.

CATALOG ORDERS: 50% Deposit on special orders. Item must be viewed within 20 days of placing order. Once purchased, catalog items are NOT returnable.

Guarantee does not apply to items or materials NOT purchased at The Gem Vault.